All posts from
November 2003

Understanding brand experience: The future of communication

“Brand Experience is a holistic approach to the design of a strong brand. It requires cross-organizational strategy and the well-planned integration of many different disciplines, from visual design to marketing to writing to information architecture to usability and beyond.” (Dirk Knemeyer – AIGA Houston Dec. 4, 2003)

The connectivity sonar: Detecting site functionality by structural patterns

“(…) this research argues that sites of similar role exhibit similar structural patterns, as the functionality of a site naturally induces a typical hyperlinked structure and typical connectivity patterns to and from the rest of the Web.” (Einat Amitay et al. – Journal of Digital Information/Theme: Hypermedia systems)

The connectivity sonar: Detecting site functionality by structural patterns

“(…) this research argues that sites of similar role exhibit similar structural patterns, as the functionality of a site naturally induces a typical hyperlinked structure and typical connectivity patterns to and from the rest of the Web.” (Einat Amitay et al. – Journal of Digital Information/Theme: Hypermedia systems)

The importance of documentation: Discover what’s missing in today’s documentation efforts, and why it’s gone

“As documentation decreases in quality, users stop turning to it. As users stop turning to it, companies stop trying to maintain it – why bother, if the users won’t read it? This line of reasoning is dooming the future of documentation to failure. Documentation is important and needs to be taken seriously.” (Peter SeebachIBM developerWorks) – courtesy of lawrence lee

Executive dashboards

“An executive dashboard is an intranet for a select group of users. These users tend to be executives—VPs and above, the people who are the main decision-makers in the company.” (Alex KirtlandBoxes and Arrows)

The CAA: A wicked good design technique

“Card sorting, which involves writing the content on index cards and asking users to sort them into logical piles, with the piles becoming the architecture of the site, tells us how to organize content. CAA is similar, except there aren’t any cards.” (Jared Spool – UIE Roadshow)

Two sigma: Usability and six sigma quality assurance

“On average across many test tasks, users fail 35% of the time when using websites. This is 100,000 times worse than six sigma’s requirement, but Web usability can still benefit from a six sigma quality approach.” (Jakob NielsenAlertbox)

Rapid navigation in online documents

“(…) to make electronically delivered documents far easier and more practical and faster to work with, by expanding beyond the “help topics” design paradigm. This site covers information structuring; rapid navigation; and designing Help, Web pages, and documents.” (About hypertext navigation) – courtesy of victor lombardi

The intranet gets serious: Making knowledge sharing work – Part 2/4

“The intranet is beginning to restructure the organization in more ways than one. Content is now an asset, and the people who manage it need to treat it as such. Managing editors, and their team, understand how technology can facilitate effective publishing, collaboration and self-service focused application development.” (Gerry McGovern)

A presentation architecture for individualized content

“A current trend in the WWW is the generation of individualized web pages. Individualization as meant as in this article covers the complete range from inserting small pieces of text (such as the user’s name) to composing the complete text of a page depending on properties of the user.” (Alberto Gonzáles Palomo et al. – AH2003 Proceedings)

Live help systems: An approach to intelligent help for web information systems 

“Since the creation of the World-Wide Web we have seen a great growth in the complexity of Web sites. There has also been a large expansion in number of Web sites and in amount of usage. As a consequence, more and more Web site users are having problems accomplishing their tasks, and it is increasingly important to provide them with support.” (Johan AbergAdaptive Hypertext & Hypermedia)

Eliciting and describing users’ models of computer systems

“The topic of this thesis is users’ models: the representations users may form of the computer system which they are interacting with. It has been proposed that user interfaces which support the construction of appropriate users’ models facilitate learning and use of computer systems.” (Angela Sasse) – courtesy of iawiki

EIDC newsletter

“The European Information Development Conference is the first European high quality event for professionals dealing with multilingual product information such as technical writers, web designers, documentation and information managers, translators, vendors. It provides an excellent platform for information and knowledge exchange between experts from the industry, researchers, education experts, service providers and free-lancers.” (TCeurope)

uzCardSort

“Card Sorting is a methodology for assessing mental/conceptual models by asking users to categorize a list of terms. uzCardSort is open source (…)” (Andy Edmonds – mozdev) – courtesy of louis rosenfeld

WordprocessingML schemas from Microsoft published

“(…) the xml schemas for Microsoft Office Word 2003 (WordprocessingML) along with documentation.” (Infostructurebase) – courtesy of langemark

The intranet gets serious: part 1/4

“Finally, organizations are getting serious about how they manage their intranets. The intranet is now moving out of an evolutionary, experimental phase into a more systematic, managed phase. It is being seen as an asset, a driver of productivity. However, return on investment measurement for the intranet still requires a lot of work.” (Gerry McGovern)

The expert user is dead

“The expert user is dead, not because we no longer need sophisticated tools to find informationóemphatically we doóbut because we can no longer get away with designing for expert users only.” (Leo Klein – Library Journal)