All posts from
March 2004

The high cost of not finding information

“We need to embed both people and information within a system that fits how people in the organization work, that understands the workflow and when the needs for information arise. People need to use information within the context of their jobs and their environment. It’s not just the information that is vital to the organization. It’s the exchange of information, the information within the context of the people and the situation of the moment that needs to be recorded and tracked so that when people disappear, the reasons why decisions are made remain behind.” (Susan FeldmanKMWorld) – courtesy of john rhodes


The weblog of information designer and information architect Erik Spiekermann – courtesy of jason kottke

The Top 3 Priorities of the Talking Horse

“Anytime somebody does something new with technology, something nobody else has ever done before, that technology goes through a talking horse stage. It’s extremely common and, more importantly, it’s critical for the design team to recognize that they are in this stage.” (Jared SpoolUI Engineering)

The Red Herring of Usability ROI

“Like all of Rosenberg’s observant myths, the misguided belief that statements like these can be made (and more importantly believed!) is the great red herring of usability ROI research. Let’s rid ourselves of these top-down, macro-level assertions and get down to the real work of analyzing specific usability interventions at the project level. Only through rigorous and in-depth analysis can larger patterns emerge and applications be developed.” (Scott Hirsch – Net Now) – courtesy of ia slash

Seven Myths of Usability ROI

“Daniel Rosenberg began his talk by confessing that he doesn’t believe in usability Return on Investment (ROI). Having spent 30 years in the field of User Experience (UE), and never having been asked to justify usability by its ROI, Rosenberg raises a question: Why are we still discussing this topic?” (BayCHI) – courtesy of nick finck

Don’t make these mistakes when buying content management software

“Most organizations don’t need content management software. Unless you have a very busy website with lots and lots of content being published, the return on investment is not there. The majority of those who do require such software need a very simple, streamlined solution.” (Gerry McGovern)

Productivity in the Service Economy

“Yes, it is possible for white-collar workers to work smarter and become more productive. While intranet usability provides substantial initial gains, workflow usability can go much further and will save millions of jobs.” (Jakob NielsenAlertbox)

Content Mapping 

“Content Mapping is the theoretical framework used by Namahn’s information designers to turn traditional, sequential information into manageable and re-usable document-like content objects, ready for multiple purposes.” (Namahn Research Notes)

Smart style for conveying information 

“The catch is that the style ingredients – content, presentation structure and aesthetics – are mutually dependent. Resolving these dependencies is exactly why graphic design is difficult and the reason that our style has to get smart.” (Lynda Hardman)

The End-All Guide to Small-Screen Web-Dev

“The number of wireless visitors using tiny browsers with ever increasing capacities is unlikely to diminish.” (Heidi Pollock – Webmonkey) – courtesy of nick finck

Technical writers and interaction design

“Technical writers are oft-forgotten constituents in the product development cycle. Although they are rarely tasked with participating in product requirements definition and product design, technical writers are in a unique position to affect product design. However, they will find that subtlety and subterfuge are sometimes necessary to make a politically correct impact in an organization that has not embraced interaction design as a formal part of the development process.” (Steve Calde – Cooper)

High Accessibility, High Design: CSS to the rescue

“I’m going to make a sweeping generalization here and say there are two grand reasons why people get involved in Web development: They like the programming and coding (they’re technical) or they like visual design on the Web (they’re artistic).” (Joe ClarkNaar Voren)

Using the 5Es to Understand Users

“(…) look at usability requirements for different aspects of the user experience. For each of the five dimensions of usability (the 5Es), we think about how it is reflected in requirements for each of the user groups.” (Whitney QuesenberyWQusability) – courtesy of beth mazur

Didier Hilhorst Speaks

“Colors and design are direct interface features. In my opinion the level of attractiveness directly affects ease-of-use, enjoyment and usefulness. A good website, as opposed to just a usable website, should seamlessly blend accessibility, usability and aesthetic quality.” (skinnyj) – courtesy of nick finck

It’s all in the process 

“Information design isn’t necessarily about databases, spreadsheets, or even infographics. It’s about process – designers and clients working together to solve problems and convey complex information though design systems that are functional and beautiful.” (Ann Senechal – Adobe Magazine)

The People-Centric web

“I like to say that the Web is about people. It’s been one of my many mantras over the years and it’s becoming more and more apparent to me that I’m not the only one who feels this way.” (D. Keith RobinsonAsterisk)

New design rules: Yield to consumer

“Now that the consumer is in control, the industry may simply have to come hat in hand and adjust the expectations it’s built up over the years” (Brian Fuller – EETimes)

How to tell people what else you do on your website

“People come to your website on a mission. They want to do something specific. They are tunnel readers. Telling them what else you do – without annoying them – is a major challenge. Doing it well is about relevance and context. It’s about presenting the right content at the right time.” (Gerry McGovern)