All posts from
August 2004

Build Sales Intelligence with Passive Customer Profiling 

“Companies understand that their customers want to do business with companies that understand their needs. Detailed user profiles are crucial to helping companies to make customers feel understood. Without knowing the customer, a company cannot engage the customer in the conversation that leads to personalized transactions and long business relationships.” (Brett Lider – Avenue A | Razorfish White Papers)

Links and Causal Arrows: Ambiguity in Action

“Here is a complete draft of a chapter on linking lines and causal arrows from my Beautiful Evidence. This chapter suggests methods for showing linking lines and causal arrows, and also demonstrates ideas for assessing the credibility of various links. That is, the links themselves are taken as explanatory evidence. Note the typographic design of the organization chart which replaces the conventional design of bureaucrats-in-boxes.” (Edward Tufte)

Mastery, Mystery, and Misery: The Ideologies of Web Design

“Simple, unobtrusive designs that support users are successful because they abide by the Web’s nature — and they make people feel good.” (Jakob NielsenAlertbox)

Websites: Easy to start, hard to manage

“One of the biggest problems websites face is that they lack proper planning in the design and development phase. Generally, the design of the website tends to overreach, in that what is built requires more staff to professionally manage than are available.” (Gerry McGovern)

Innovation by Design: Understanding IDEO Now!

A conversation with Tim Brown (CEO of IDEO) – “The majority of companies today realizes that the world is changing faster than they can change, and therefore existing assumptions about markets, business models, and products and services will not necessarily hold true. The consequence of this is that the kind of questions asked by companies as they embark on design and innovation projects is different.” (Garry K. VanPatterNextD)

Ambient Intelligence: Changing Forms of Human-Computer Interaction and their Social Implications

“The paper describes developments to date in ambient intelligence and its closely related counterpart, ubiquitous computing and communication. It discusses the driving forces behind this digital information technology, describes the equipment and devices involved, the obstacles to implementing ambient intelligence on a large scale in real-world scenarios, and considers the future outlook. The authors believe that the introduction of this digital information technology will have wide-ranging implications, which will for the most part be beneficial and valuable.” (Mahesh S. Raisinghani et al. – Journal of Digital Information 5.4)

Emerging Content Requirements for News Products

“The premise in this article is that there are unexplored opportunities for news providers when consideration is given to the full range of variables that impact readability. The fact that typical readers do not take advantage of news content as it is currently packaged and delivered is, in fact, only part of the rationale for this statement.” (Howard Williams – ASIS&T Bulletin Aug/Sep 2004)

The Usability and Accessibility Working Group

“(…) a collaborative group of accessibility and usability experts, industry leaders and academics who have come together to encourage the spread of inclusive design within the digital economy.” (About UA-WG) – courtesy of usability news

It’s Not Just About Searching – It’s About Findability

“The current emphasis on content management is not about content management at all but rather about content publishing – and there is a difference. Organizations are aware of the problems in getting current, reliable information into an intranet but feel that their responsibility stops with building the repository and providing some templates for page display. Far too little attention is paid to the fact that unless people can find the information, the effort to add it to the repository and to make the look consistent is wasted.” (Martin WhiteEContent) – courtesy of uidesigner

Architecture of Knowledge: The Mundaneum and European Antecedents of the World Wide Web

“Various European scholars and scientists considered at the end of the 19th and the first decades of the 20th Century new ways to unite science and art of the world. They sought for new ways to store and retrieve knowledge on a global level. They wanted to find ways of representing our knowledge of the world, of simplifying and visualizing it, of ordering it in new ways for universal access to it. They developed new comprehensive classification systems, new standards to store and organize data. They explored what were the new technologies of their time to try to overcome the inefficiencies of the book and to find substitutes for it. (…) Buildings and user are considered both transmitters and receivers of information that shapes continuously the architectural form. Architecture and knowledge are interrelated.” (The ProjectMaastricht McLuhan Institute)

Interactive Experience Group

“The goal of the Interactive Experience research group is to radically rethink the human-machine interactive experience. By designing interfaces that are more immersive, more intelligent, and more interactive we are changing the human-machine relationship and creating systems that are more responsive to people’s needs and actions, and that become true ‘accessories’ for expanding our minds.” (MIT Media Laboratory)

Informational Articles Must Ask For the Order

“Unless you have explicit links to product pages from article content, users who visit articles directly from search engines might never realize that you sell related products.” (Jakob NielsenAlertbox)

Architecture of the World Wide Web, First Edition

“The World Wide Web is an information space of interrelated resources. This information space is the basis of, and is shared by, a number of information systems. Within each of these systems, people and software retrieve, create, display, analyze, relate, and reason about resources. Web architecture defines the information space in terms of identification of resources, representation of resource state, and the protocols that support the interaction between agents and resources in the space.” (W3C)

Blogs and blogging: advantages and disadvantages

“Isn’t it interesting that some of the most significant ‘revolutions’ of the last twenty years have all had to do with writing? How retro is that? First we had email, then webpages, then mobile phone texting, and now blogs. All this reflects a trend whereby the world is becoming more formal in how it communicates. Instead of body language and endless conversations, communication has shifted towards endless words on a screen.” (Gerry McGovern)

Facilitating the Evolution of our Collective IQ: What Universities and Professional Societies Can Do 

From Hypertext ’04 : Douglas Engelbart keynote presentation slides. – “Human capabilities depend upon their augmentation systems” (Hypertext ’04)