All posts from
May 2005

Business & Design

“As the number of designers interested in owning a seat at the corporate decision-making ‘table’ grows, the number of business strategies advocating design solutions expands as well. Designers keep asking: ‘How can we convince business owners that investments in design processes are money well spent?’
Simultaneously, a number of business publications (most notably Fast Company) are telling corporate decision makers that ‘design matters’. It’s useful for both sides to view the discussion from each other’s perspective.” (Luke WroblewskiFunctioning Form)

Institute of Design Strategy Conference

Presentation slides available – “(…) an international executive forum addressing how businesses can use design to explore emerging opportunities, solve complex problems, and achieve lasting strategic advantage.” (Institute of Design Strategy Conference) – courtesy of victor lombardi

Blogs & Wikis: Technologies for Enterprise Applications?

“Blogs and wikis are flexible practices and technologies that are increasingly being used within companies and organizations to ease the creation and dissemination of information, as well as making it easier for companies to communicate effectively with customers, partners, and the public. This article discusses some of the salient features of blogs and wikis, and give examples of companies who already have implemented one or more of these systems.” (Lauren WoodGilbane Report)

Make sure your intranet is well perceived by staff

“Many intranets are only now beginning to show their true potential. However, many staff, having had unsatisfactory previous experiences of the intranet, may need quite some convincing that the intranet is now genuinely useful.” (Gerry McGovern)

Give up Control or You’ll Lose it Forever

“Whether you know it or not, we’re shifting control away from our own interface to the interface of others.(…) For the most part, designers can’t control experiences because experiences are subject to the user.” (Joshua PorterBokardo)

Task-Based Audience Segmentation

“Most importantly, task-based segmentation puts your team in the right frame of mind for insightful design research that very probably will uncover that ‘killer product idea’.” (Indy YoungAdaptive Path)

Thoughts on the Institute of Design Strategy Conference

“The phrase most on the rise is ‘design thinking’. Any number of presenters mentioned it, usually in reference to how business needs more ‘design thinking’ in order to stay competitive in this modern world (in the face of globalization, commodification, complexity, etc.)” (Peterme)

Web content management is not data management

“Web content management and data/document management require very different approaches. Data management is about storage; web content management is about using content to make the sale, deliver the service, and build the brand.” (Gerry McGovern)

The Canonical Intranet Homepage

“In recent years, intranet homepages have become very similar in their basic layout. Intranets that look the same can nonetheless differ drastically in usability due to different features and content.” (Jakob NielsenAlertbox)

Enterprise Weblogging: Using weblogs for communication & information management

“This was a presentation on enterprise weblogging given at the American Society for Information Science & Technology, New Jersey Chapter, May 20, 2005.” (Michael Angeles – urlgreyhot)

Human Technology

An Interdisciplinary Journal on Humans in ICT Environments – “Human Technology presents innovative, peer-reviewed articles that explore the issues and challenges surrounding the human role in all areas of our ICT-infused societies. The journal seeks to draw research from multiple scientific disciplines with an eye toward how applied technology can affect human existence or how it can, for instance, foster personal development and enhance research and development in industry, education, communication and other fields.” (Agora CenterUniversity of Jyväskylä) – courtesy of usabilitynews

The Culture of Mobility

“(…) a place where everyone can come to share their thoughts and make some sense of an increasingly mobile society. It aims to address the notion of mobility in the context of everyday life, calling on the experience of pioneers in various industries, and evaluating the past, present and future of connectivity.” (

Completely Rethinking the Web

“The Web is broken. Sites are clumsy and not optimized for each customer. Interface devices are woefully inadequate. Despite the power of the Web and the potential of ever-evolving technology, our execution is collectively dreadful. For all of the good things we’ve done and the gains we’ve made, the Web in general remains a very poor experience.” (Dirk KnemeyerDigital Web Magazine)

Enterprise Content Management in Context

“I created this graphic to give everyone a starting point, a point of common understanding. The graphic depicts how enterprise information architecture (EIA) relates to enterprise content management (ECM). I originally envisioned the two things as being part of the same overall process, but I came to a realization that they are better understood as two separate activities.” (James Melzer) – courtesy of bloug