All posts from
May 2008

Kill Your Mouse: Kinetic Computing Arrives Main Stage

“Paradigm busting interfaces are bringing new life into computing and entertainment, enabling people to interact with digital tools in more natural and intuitive ways – with Intention and Motion as the key platforms for communication – harnessing the explosion of the emerging digital experience that is changing our lives.” (Cheskin podcasts)

Design Research for Emerging Markets

“In this podcast Cheskin Emerging Markets Practice leader LiAnne Yu speaks with Microsoft User Experience Researcher Masuma Walji about Microsoft’s approach towards developing products and services for Emerging Markets.” (Cheskin podcasts)

Leading the Rebellion Inside Large Organizations

“What are the stories behind the truly great ideas? What are the obstacles that got in the way of these ideas? And, what’s the real story behind visionary products that do manage to make it through otherwise hostile environments? From sticky notes to the RAZR phone, the stories of how these things came to be typically includes some form ‘rebellion’ against business as usual— which in large organizations has a tendency to be about power, position, predictability, and a score of other concerns fairly well-removed from the idea itself.” (Stephen P. Andersonpoetpainter)

The top 8 mistakes in usability (and companies investing in it)

“(…) when committing to customer-centered development (of a product, service, website, or whatever), it’s important to stay strategic, always try to improve the business, and listen to customers (as human beings, not as users of a tool).” (Mark HurstGood Experience)

Urban procedural rhetorics

“This is a transcript of my presentation at The Web and Beyond 2008: Mobility in Amsterdam on 22 May. Since the majority of paying attendees were local I presented in Dutch. However, English appears to be the lingua franca of the internet, so here I offer a translation. I have uploaded the slides to SlideShare and hope to be able to share a video recording of the whole thing soon.” (Kars AlfrinkLeapfrog)

OK–Cancel or Cancel–OK?

“Should the OK button come before or after the Cancel button? Following platform conventions is more important than suboptimizing an individual dialog box.” (Jakob NielsenAlertbox)

Book Review: Subject To Change

“This is an excellent, well-written book packed with great advice from veterans in the field. It’s highly recommended and essential for anyone currently trying to innovate products and services in just about any field.” (James KalbachExperiencing Information)

UX Design-Planning Not One-man Show

“Suppliers sell. Customers buy. Various people discuss UX, but don’t really identify what it is. Agencies search for ways to offer this line of work to clients and seek best practises to develop UX. Holger Maassen posits his ideas about the process of planning and designing for User Experience Design-Planning (UXD-P) as Expectation Design.” (Holger MaassenBoxes and Arrows)

Everything in Moderation: Using Content Units to Manage UX

“The Roman philosopher Cicero stated, ‘Never go to excess, but let moderation be your guide.’ The trouble is, even though people have repeated this particular quotation over the past couple of millennia, our clients often push the limits excessively—beyond moderation—for both content and presentation. As a UX professional, how do you demonstrate to your clients the benefits of moderation in user experience? You show them.” (Keith LaFerriereUXmatters)

Breaking Down the Silos: Usability Practitioners Meet Marketing Researchers

“Being a consultant with experience in both traditional marketing research and user experience and usability gives me a unique perspective on a broad range of issues relating to customer experience. Not only do I have a good idea of what the other discipline does, I am a practitioner of the other discipline. However, in attempting to play both roles at once, I often find that client companies keep these two disciplines locked up in separate silos—usability research within IT and marketing research within the Marketing Services department. This can have a serious impact on the sharing of information relating to customer experience.” (David KozatchUXmatters)

Getting Emotional With… Lorraine Justice

“Lorraine Justice Ph. D., is currently head of the Design School at the Hong Kong Polytechnic University. Dr. Justice has served in higher education for the past seventeen years, teaching in the areas of industrial design and human computer interface design. (…) Currently, Lorraine is involved in the shared organization (between the Polytechnic University and the Design & Emotion Society) of the 6th International Conference on Design & Emotion in Hong Kong, October 6-9, 2008 . The International Conference on Design & Emotion is a forum where practitioners, researchers and industry meet and exchange knowledge and insights concerning the cross-disciplinary field of design and emotion. Lorraine will also give a key-note lecture at this exciting event.” (Design & Emotion – Marco van Hout)

Design Coding

“Your site design is the first thing people see
it should be reflective of you and the industry
easy to look at with a nice navigation
when you can’t find what you want it causes frustration (…)”
(Tasty Blog Snack)

Subject To Change: The Movie

“Well, not exactly … but two of my co-authors, Brandon Schauer and David Verba, recently gave a presentation on Subject To Change at Google and it was recorded on video. It’s a good overview of the main points of the book so we thought it would be good to share as a way to learn more about what the book has too say. Sit back, grab some popcorn, and enjoy.” (Todd WilkensAdaptive Path Blog) – courtesy of marcfonteijn

Patterns for Sign Up and Ramp Up

“This document contains a library of patterns used by sites in the Web 2.0 landscape to support the new user sign-up and ramp-up experience. By leveraging the patterns we identified across twenty applications, you’ll learn how to get users to join and participate in your network or application.” (Adaptive Path Reports)

Thoughts on Interaction Design (download)

“Interaction designers are the shapers of behavior. Behavior is a large idea, and may, at first blush, seem too large to warrant a single profession. But a profession has emerged nonetheless. This professional category includes the complexity of information architecture, the anthropologic desire to understand humanity, the altruistic nature of usability engineering, and the creation of dialogue. These topics are discussed in the four sections of this text. Download ‘Thoughts on Interaction Design’ as a single .pdf file suitable for on-screen reading (2,520k)” (Jon Kolko et al.)

Document Engineering and User Experience Design

“A great user experience on the web site doesn’t mean squat if this back stage ‘content choreography’ goes wrong. So I’ve been saying that it is essential to consider the entire network of services that comprise the back and front stages as complementary parts of a ‘service system’. We need new concepts and methods in service design that recognize how back stage information and processes can improve the front stage experience.” (Robert J. GlushkoDocOrDie)

Link List Color on Intranets

“Lists of links are an intermediate case between content-embedded links and menu items. Showing listed links in blue or in the site’s main link color is the recommended design — and the one most intranets follow.” (Jakob NielsenAlertbox)