All posts from
March 2009

When Life Intervenes

An IA Summit Podcast Preview with Samantha Bailey – “Samantha Bailey, the 2009 IA Summit Chair, tells Chris Baum about how she approached creating this year’s IA Summit program, the how the Summit community has morphed over time, and what it means to be a part of this community of practice.” – (Chris Baum – Boxes and Arrows)

Stop Listening to People like Me

“(…) there are two issues here that most of us are neglecting to consider in our endless discussions: career lifecycle and domain lifecycle. These are the East/West aspect of all of our debating. If you leave these out of the discussion, you can’t really understand the debate, or the people debating, or what it should mean to you.” – (Louis Rosenfeld) courtesy of sly@TWTTR

Donation Usability: Increasing Online Giving to Non-Profits and Charities

“User research finds significant deficiencies in non-profit organizations’ website content, which often fails to provide the info people need to make donation decisions.” – (Jakob NielsenAlertbox)

The Memphis Plenary

“What war is the field of information architecture fighting? The war we still seem to be fighting is the war against information architecture itself as a valid concept, as a meaningful part of design practices. (…) The discipline of information architecture and the role of the information architect will always be defined in conjunction with one another. As long as you have information architects, what they do will always be information architecture. (…) There are no information architects. There are no interaction designers. There are only, and only ever have been, user experience designers.” Great point-of-view. – (Jesse James Garrett)

Big rock, small rock, and chorizo sausage

“As it seems to be a common pattern with me in recent times, this post has been long in the making and even longer in the thinking. And I’m not done yet, really, but since the 10th IA Summit in Memphis, Tennessee, seems to have expanded our horizons in novelty ways, I have a feeling the times are ripe for a first attempt at my tuppence on the subject. What subject? IA, IxD, UX, and where we stand, of course. And say thanks to JJG.” Provocative, deep thinking, and milestone article for the discipline of information architecture. Congrats Andrea! – (Andrea ResminiFatDUX blog)

Bringing academics and practitioners together

“Can we use the nuggets buried in research to generate interaction between academics and practitioners? Here’s an idea: at the next IA Summit, perhaps we could dedicate a half day or full day precon to workshopping the ideas in ASIS&T’s top research papers from the preceding year.” – (Louis Rosenfeld)

27 Visualizations and Infographics to Understand the Financial Crisis

“If there’s anything good that has come out of the financial crisis it’s the slew of high-quality graphics to help us understand what’s going on. Some visualizations attempt to explain it all while others focus on affected business. Others concentrate on how we, as citizens are affected. Some show those who are responsible. After you examine these 27 visualizations and infographics, no doubt you’ll have a pretty good idea about what’s going on.” – (FlowingData)

Journal of Information Architecture (Spring 2009)

“Spring 2009, Volume 1 Issue 1 of the Journal of Information Architecture will be available to all for download in PDF format as either individual articles or as a single complete publication on March 31st 2009.” – (About the JoIA)

5 Universal Principles For Successful eCommerce-Sites

“When was the last time you called customer support because you were having problems checking out online? Probably never! Cart abandonment rate is at around 60%, and most of it happens before the user even begins the checkout process. Sometimes, convincing your customers to trust you is your biggest challenge. There is no “Consumer Trust for Dummies”, but as eCommerce designers, we need to focus on some fundamentals. The following topics may seem as obvious as walking into a seven-foot Wookie, but rest assured you will find plenty of websites with a mouth full of fur.” – (Smashing Magazine)

Progressive User Adoption

“Users of technology products—from mobile phones to ecommerce Web sites—often stop learning and adopting features long before they’ve mastered those products’ full capabilities. A learning plateau usually occurs once a user has learned the features that meet his minimum product-adoption criteria, when the benefit of adopting more features doesn’t seem worth the extra effort or risk.” – (Mike HughesUXmatters)

The UX of Enterprise Software Matters, Part 2: Strategic User Experience

“In this column, I’ll provide a technology selection framework that can help enterprises better assess the usability and appropriateness of enterprise applications they’re considering purchasing, with the goal of ensuring their Information Technology investments deliver fully on their value propositions.” – (Paul J. ShermanUXmatters)

Including Recommendations in User Interfaces to Enhance Motivation

“Motivation is an important factor in any kind of online interaction or transaction. People need a little encouragement when they’re not really convinced they should take any action or are uncertain about what action to take next. As users perform tasks online, they need to understand what’s happening and expect you to help them move forward. This article discusses the responsibility of a user interface to provide recommendations along a user’s path of interaction.” – (Afshan KirmaniUXmatters)

SxSW 2009: Designing Our Way Through Web Forms

“The Designing Our Way Through Web Forms panel at South by Southwest Interactive 2009 featured Christopher Schmitt, Eric Ellis, and Kimberly Blessing discussing specific ways to successfully create compelling forms for your users.” – (Luke Wroblewski)

Mega Drop-Down Navigation Menus Work Well

“Big, two-dimensional drop-down panels group navigation options to eliminate scrolling and use typography, icons, and tooltips to explain the user’s choices.” – (Jakob NielsenAlertbox)

Creating a better service experience by providing less choice

“It’s very common in service design to map the touchpoints in a journey and try to optimize every single one. Designing for the perfect balance in the number of function overlapping touchpoints (FOTP) is often overlooked (or forgotten) while it holds great potential to even further improve a service experience.” – (Marc Fonteijn – 31volts)

Behavior is our Medium

“Robert Fabricant talks about Interaction Design as a practice beyond just computing technology. He gives examples of Interaction Design as far back as ancient history, all the way to a humanitarian project underway today. He shows that Interaction Design’s primary medium is behavior, extending far past the high technology world into the realm of human behavior and relationships.” – (IxDA Library)