All posts from
April 2009

Navigating the blogosphere: Towards a genre-based typology of weblogs

“The personal weblog is a continuously evolving genre of online communication in which bloggers and readers create diverse social spaces for conversation and self–expression. This article addresses a conceptual gap in the literature, namely how to distinguish the personal weblog from other types of weblogs. The author develops a typological framework for classification of weblogs in three dimensions: content, directionality, and style, and uses the typological space to propose a working definition of the personal weblog and discuss it as a distinct sub–genre.” – (Stine Lomborg – FirstMonday 14.5)

Is Interaction Design a dead-end job?

“(…) interaction design has become pervasive, that anyone and everyone can be an interaction designer, and so the role of professional interaction designer is (or is becoming) unnecessary.” – (Tim McCoy – Cooper Journal) courtesy of jjursa

Europe’s Fifth Information Architecture Summit: Beyond Structure

“EuroIA invites your participation to this premier European event on Information Architecture. Join us in Copenhagen, Denmark, September 25-26, 2009, for two incredible days of presentations, panels, and networking with information architects from across Europe and around the world. This year we will explore the theme of ‘Beyond Structure’. That’s because websites have moved to a new level. Any random page can be accessed from Google. Pages themselves may consist of information from many sources. And event the concept of a ‘page’ is changing thanks to new backend technologies. In other words, we’ve moved beyond the traditional sitemap and into a new and exciting era of web development.”

Introducing the off-stage experience

“Imagine having a friendly chat while waiting in line at the local bakery store or sitting next to someone with a too loud iPod in the public transport. In both situation your service experience is influenced even though you don’t have any direct interaction with the company providing the service. Companies and Service designers alike are missing out on a opportunity to improve the service experience while it’s unfolding right before their eyes.” – (Marc Fonteijn – 31Volts)

The Future of the Social Web: In Five Eras

“Today’s social experience is disjointed because consumers have separate identities in each social network they visit. A simple set of technologies that enable a portable identity will soon empower consumers to bring their identities with them — transforming marketing, eCommerce, CRM, and advertising. IDs are just the beginning of this transformation, in which the Web will evolve step by step from separate social sites into a shared social experience. Consumers will rely on their peers as they make online decisions, whether or not brands choose to participate. Socially connected consumers will strengthen communities and shift power away from brands and CRM systems; eventually this will result in empowered communities defining the next generation of products.” – (Jeremiah Owyang)

Designing for Faceted Search

“Faceted search lets users refine or navigate a collection of information by using a number of discrete attributes – the so-called facets. A facet represents a specific perspective on content that is typically clearly bounded and mutually exclusive. The values within a facet can be a flat list that allows only one choice (e.g. a list of possible shoe sizes) or a hierarchical list that allow you to drill-down through multiple levels (e.g. product types, Computers > Laptops). The combination of all facets and values are often called a faceted taxonomy. These faceted values can be added directly to content as metadata or extracted automatically using text mining software.” – (Stephanie Lemieux – User Interface Engineering)

Analysis, Plus Synthesis: Turning Data into Insights

“Conducting primary user research such as in-depth interviews or field studies can be fairly straightforward, when compared with what you face upon returning to the office with piles of notes, sketches, user journals, and audio and video recordings. You may ask, What should I do with all this data? and How do I turn it into something meaningful?” – (Lindsay EllerbyUXmatters)

User Research for Personas and Other Audience Models

“This is not going to be an article about personas or even what distinguishes a good persona from a bad one. Instead, this article is about the ingredients we can draw on when creating audience models and some alternative ways of communicating the results of an audience analysis.” – (Steve BatyUXmatters)

How to integrate interaction, visual and industrial design

“Interaction design, visual design, and industrial design are distinct disciplines for good reason: Each excels in different ways. Interaction designers must be good at imagining structure and flow, which requires strong analytical skills and a high degree of rigor, especially for complex systems. Visual designers and industrial designers are masters of visual and physical usability but are also masters of emotion: They know how to evoke caution, attract attention, and instill desire for a product at first glance. Users have just one experience of a product, though. All three aspects of the design must work in concert, or the product will fail to satisfy. Integration of the three disciplines is a central theme of Kim’s new book, Designing for the Digital Age.” – (Kim Goodwin – Cooper Journal)

Designing for Big Data

“This is a 20-minute talk I gave at the Web2.0 Expo in San Francisco a couple weeks ago. In it, I describe two trends: how we’re shifting as a culture from consumers to participants, and how technology has enabled massive amounts of data to be recorded, stored, and analyzed. Putting those things together has resulted in some fascinating innovations that echo data visualization work that’s been happening for centuries.” – (Jeffrey Veen)

You’re only a first-time user once

“Remember: a person is a first-time user exactly once (and in the case of the infusion pump, because of training and observation, nurses were actually never really first-time users), and in many cases a beginner for only a very short while.” – (Steve Calde – Cooper Journal)

Usability testing ≠ a good user experience

“Strategic user experience planning yields a unified and consistent user experience. And strategic design leads to great user experiences, ones that are characterized by delight, loyalty and stickiness. So how do you attain these? By designing the user experience for now, for next year… and for the year after that. And by designing the entire experience, not just your web site’s user interface, or your email campaign’s HTML.” – (Paul Sherman – Apogee)

In Defense of Eye Candy

“We’ve all seen arguments in the design community that dismiss the role of beauty in visual interfaces, insisting that good designers base their choices strictly on matters of branding or basic design principles. Lost in these discussions is an understanding of the powerful role aesthetics play in shaping how we come to know, feel, and respond.” – (Stephen P. AndersonA List Apart)

Interview with Richard Saul Wurman (Part 4)

“In this segment, RSW talks about his approach to creating websites (spoiler: it’s how he approaches everything), extolls the ‘mundane’ aspects of IA, and expresses skepticism about the idea that architects’ work might benefit from separating out the instructional and diagrammatic from the emotional and experiential.” – (Dan KlynWildly Appropriate)

Move beyond function towards connection

“Most successful products create a sense of connectedness between the consumer and the designer and that this connection occurs when designers balance the pull towards the rational, functional, and expedient with the natural and emotional.” – (David MaloufJohnny Holland)

Website management: You can’t automate everything

“The school of content management brought us such developments as portals, customization, personalization, and distributed publishing. These management-free, technology-driven solutions have led to public websites and intranets teeming with poor quality, badly organized, out-of-date content.” – (Gerry McGovern)

Designing Service Design Principles

“Principles appear at different stages of a project and can be used in a variety of different ways. Being able to develop useful principles is, in my opinion, a core skill for all service designers.” – (Choosenick!)