All posts about

“All of the work we do is change management”

Karens star is rising and rising.

Interview with Karen McGrane. ~ “For us this is a generational issue, and it’s our life’s work to help contribute to organizations’ learning how digital design (and information architecture) should fit into their organization. If we are going to be successful, we may not fix it for ourselves, but for the next generation of digital designers, I want to leave those organizations better off. There will also be some social darwinism, where the organizations that successfully navigate this transition are the ones that are going to survive.”

(IA Summit 2013)

David Weinberger keynote address at KMWorld 2012: Facilitating knowledge sharing

Knowledge sits in the relations, not in the nodes.

“Now we have a new medium and this medium is capacious beyond belief, and is linked. So what we’re seeing within this capacious medium is knowledge living at the level of the network, not in the individual nodes, not in the books, not in the minds of the individual experts, but knowledge now consists, in my view, of knowledge networks.”

(David Weinberger)

The service design global conference and redefining service design

More DTDT necessary for Service Design?

“In this column, I’d like to briefly recap some highlights of the conference as a foundation for sharing the service design community’s upcoming task of redefining service design.”

(Laura Keller ~ UXmatters)

The Hero with a Thousand Faces

Just make the customer, the user or ‘whatever-you-call-this-person’ the Hero of the Story.

“(…) the best services are those that allow us to tell our stories. And the next challenge in design is based on the fact that more and more objects are connected. The amount of data available about all of us and our environment is growing tremendously. But what to do with this data? Our lives are not made up of data, but of choices: a thousand small choices everyday. And stories. Data becomes valuable when it is interpreted by humans. We have to make sense out of it. And we should use it to tell better stories, richer stories from which we can benefit.”

(Louisa Heinrich ~ NEXT Berlin service design)

Service Design: Buzzword or Magic Method?

Then, here in the middle ‘something magical happens’.

“Having worked in the design field for quite some time, Pia Betton has observed fundamental changes in the design industry in the last years: a paradigm shift from corporate to social, as she puts it, and the rise of service design methods.”

(Pia Betton ~ NEXT Berlin)

Service design: Are we still talking about this?

A set of tools doesn’t make it into a discipline.

“Is service design a field, a discipline or a practice? Probably not. It’s a set of tools, a process and most importantly, it has a point of view. It’s a logical, sequential process that understands the needs of both the users and the business.”

(Chris Downs ~ NEXT service design)

Critical Dialogue: Interaction, Experience and Cultural Theory

Some real gems in this one.

“Over the last decade there has been a significant growth in interest in aspects of people’s experience with technologies under headings such as user experience, aesthetics, affect, fun, reflection, and enjoyment. In more recent years critical theory has begun to make a small but important impact at CHI conferences and other HCI publications. It is arguable that a relationship between critical theory and experience would benefit HCI research and practice as it has benefited other areas of research in the humanities and social sciences. However, in the history of ideas experience and critical theory have not always made good bedfellows, sometimes complementing each other, sometimes resisting each other. This workshop will explore the ways in which HCI might benefit from a constructive dialogue between critical theory and experience in questions of design and evaluation.”

(Workshop on April 10 2010, in association with ACM CHI 2010 in Atlanta, Georgia USA)

What Does Digital Analytics Have in Common with Content Strategy, InfoArch and UX?

Another take on the same event.

“Not many would dispute that organizations need a Web strategy to be successful. When it comes to execution, operational governance is considered the key to getting the organization to act on the strategy. Governance takes the strategy and makes it real through alignment of roles, responsibilities, management policies and budget decisions.”

(Web Analytics Management)

Rage Against the Machines: A Keynote by Genevieve Bell

And they are not Luddites.

“Today technological devices have become so much a part of our lives that we need them alive or dead. Bell closes by challenging designers to rebalance the users relationship with technology by approaching each project through designing relationships and not interactions.”

(Ciara Michelle Taylor ~ Core77)

My Interaction12 Recap: As long as it’s gotta be

IxDA 2012 as a thriven, inspiring and interesting event.

“The Interaction conference platform is the most visible and energetic of all the organization’s endeavors thus far, even though just a tiny percentage of IxDA members are able to attend in person. This year, even as IxD12 attendance grew to 750 people, that percentage diminishes because the organization now counts somewhere around 35,000 members in its digital forums, with over 100 local groups operating in cities around the globe. Only about 40% of the attendees came from North America this year, with over 32 countries represented.”

(Elisabeth Bacon a.k.a. @ebacon ~ Devise)

State of Interaction Design: Diverging

Like any other practice, through time professionals gravitate towards different epicentres of expertise.

“Interaction Design is reaching a critical point in its history. We have spent the better part of the last half century converging. We have built our entire identity by bringing in other disciplines and practices into our fold. We are often decried as ‘land grabbers’, but I say it is more about shoring up our knowledge base and practice so that we can be ready for the ever-increasing complexity of the tasks set before us through our acknowledged focus on human behavior as it relates broadly to the interaction of systems.”

(David Malouf a.k.a. @daveixd ~ Core77)

Embedding Design

Doing the guerilla work on service design in the organisation.

“This isn’t about throwing designers in an organisation. It is both bringing in design capacity and expertise inside the organisation and educating/building understanding and capabilities of it’s potential so this design team/designers/central role can flourish. (…) It is simply not enough to deliver toolkits to organisations on how to design, we have to consider it becoming the DNA of the organisation.”

(Sarah Drummond ~ Snook)

Keynote Speaker Richard Buchanan at Service Design Conference 2011

One of the many things a camera in the iPad can do: video registration of great conference talks.

“(…) at Service Design Conference 2011 in San Francisco the closing keynote speaker Richard Buchanan was fantastic. It was interesting to hear his view that Management is a design practice and that Service Design is an emergent practice, not a novelty. He also gave the group a bit of tough love, by saying: “The role of the designer is to be the facilitator not the center”, and the crowd responded with applause. This was the best speaker of the two days, hope you all enjoy.”

(Aidan Green)

All your #EuroIA 2011 slides are belong to us

Martin Belam again created the online epicentre of the event. Thank you Curry Bet!

“(…) my probably futile attempt to gather together all the EuroIA slides, resources, poster sessions, and blog posts into one place.”

(Martin Belam a.k.a. @currybet)

Videos from Device Design Day 2011

After two instantiations, it looks like it’s going to be a tradition.

“Kicker Studio marked our 3rd Anniversary on August 8, 2011. To celebrate, we hosted the Second Annual Device Design Day at the San Francisco Art Institute, Jody’s alma matter. It was a great success thanks to inspiring speakers and involved attendees. Couldn’t make it? Don’t worry, we’ve posted videos of the talks for you to share and enjoy. And be sure to join us next year for our 3rd Device Design Day.”

(Kicker Studio)

Desktop Summit: Claire Rowland on service design

Service design as holism applied to man-machine studies, HCI, UI and product design for Linux pros.

“Like it or not, the vision of the interconnected future is coming, and our mundane devices and appliances are going that route as well. Making those things work well for users, while still allowing user freedom, is important, and it’s something the free software community should be contemplating.”

(Jake Edge ~