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Episode 149: Of Mice and Men

Never too much attention for one of our giants: Douglas Engelbart.

“If you are looking at a computer screen, your right hand is probably resting on a mouse. To the left of that mouse (or above, if you’re on a laptop) is your keyboard. As you work on the computer, your right hand moves back and forth from keyboard to mouse. You can’t do everything you need to do on a computer without constantly moving between input devices. There is another way.”

(Roman Mars a.k.a. @romanmars ~ 99%invisible)

Service Design: Designing cross-channel service experiences

Listen to the thoughts, insights and ideas on service design of this illustrious trio.

“We’ll start with a brief introduction to Service Design and cover a case study from an insurance company to demonstrate its key service design ideas and methods. Gjensidige – Norway’s biggest insurance company – is a large organization dealing with an abstract “product” of insurance and financial services, but with outcomes that deeply affect people at critical moments in their lives. Building on Gjensidige’s strategy to be completely customer centered, we will show you how a service blueprint can bring together groups – like Marketing and IT – that are often misaligned and at times at war. We’ll also show you how cross-channel experience prototyping with customers and staff made two organizations (insurance and banking) feel like one to the customer.”

(Lavrans Løvlie, Andy Polaine, and Ben Reason ~ O’Reilly)

The Future of UX

“Are we going to evolve into tie-wearing consultants? Do UX pros matter at all a few years down the road? And how do Africa and refrigerators fit in? Together with the awesome folks at UXcamp Europe, we discussed the future of our profession.”

(UX Café)

Introducing Content Talks

“When Dan Benjamin asked if I’d be interested in doing a podcast for 5by5, I said Absolutely not! I hate talking about content strategy!” OK, no, that’s not what I said. I accepted on the spot and immediately put together a long, exciting list of smart, interesting people I hoped to interview in the months to come.” (Kristina Halvorson ~ Brain Traffic)

CS Forum podcast episode 1: Gerry McGovern

“There is nothing more important on the web than content. But don’t talk about it. Talk about the success of the customer or the lack of success of the customer. Because most organizations realize today that if they’re not customer centric, they don’t have much of a future.” (Randall Snare ~ CS Forum 2011)

Oliver Sacks on Empathy as a Path to Insight

“Oliver Wolf Sacks is a British neurologist residing in New York City. He is a professor of neurology and psychiatry at Columbia University, where he also holds the position of Columbia Artist. He previously spent many years on the clinical faculty of Yeshiva University’s Albert Einstein College of Medicine.” (HBR IdeaCast)

The Digital Life: Episode 1

“We are proud to present our first – prototype! – episode of The Digital Life: adventures in design and technology. The purpose of the show is to provide insight into various topics and areas of interest pertaining to the bleeding edge of the industries behind digital technology. Leveraging our years inside the most important and progressive companies in Silicon Valley, we will provide insights and an interesting and ever-changing array of special guests to entertain you while helping your brain grow bigger. Bull Session: InfoViz.” (Involution Studios)

The auteur theory of design

“Why is it that some projects never rise to the level of the talent of those who made it? It’s oft said regarding good work that the whole is greater than the sum of its parts. But sometimes the whole is less than the sum of its parts—a company or team comprised of good people, but yet which produces work that isn’t good. In his session, John Gruber will explain his theory to explain how this happens—in both directions—based on the longstanding collaborative art of filmmaking. Learn how to recognise when a project is doomed to mediocrity, and, more importantly, how best to achieve collaborative success.” (John Gruber ~ dConstruct 2010)

Podcast for the 2010 UPA International Conference

“From May 24th to May 28th, the 2010 UPA International Conference is being held in Munich, Germany. This event brings together more than 700 usability professionals from all over the world. To give you an impression of the diverse range of speakers and topics, the UPA provides an audio podcast accompanying the conference. Therein, you will find interviews with various conference attendants and organizers, some of them recorded during the event, others before and after it.” (Content Crew)

Podcasts from the IA Summit 2010: Day 2

“This year marks the 11th annual Information Architecture Summit. Our theme is meant to inspire everyone in the community—even those who aren’t presenting or volunteering—to bring their best ideas to the table. As busy practitioners, we rarely have the chance to step back and think about the future of our field—we’re too busy resolving day-to-day issues. By gathering and sharing practical solutions for everyday challenges, we can create more breathing room to plan for what’s to come.” (Jeff ParksBoxes and Arrows)

Podcasts from the IA Summit 2010: Day 1

“This year marks the 11th annual Information Architecture Summit. Our theme is meant to inspire everyone in the community—even those who aren’t presenting or volunteering—to bring their best ideas to the table. As busy practitioners, we rarely have the chance to step back and think about the future of our field—we’re too busy resolving day-to-day issues. By gathering and sharing practical solutions for everyday challenges, we can create more breathing room to plan for what’s to come.” (Jeff ParksBoxes and Arrows)

Why You Need A Content Strategist?

“Are you investing in your content? Do you have a strategy? If not then help is at hand. You need a content strategist, but who are they and what do they do?” (Paul Boag)

SpoolCast: Interesting Moments with Bill Scott

“Bill speaks about both patterns—successful interaction models for common interactions – and anti-patterns. By showing what not to do, anti-patterns often provide insight on the right way to do something.” (Brian Christiansen – User Interface Engineering)

Stephen Anderson on Seductive Interactions

“How can we design systems that encourage the behaviors we want? One of the bleeding edge ideas we’ll be talking about at the UIE Web App Masters Tour is adding motivation to web applications. How do you encourage user behavior through the design of your web app? It may initially sound a little far-fetched, but there’s an industry that’s been shaping its customer’s behavior since the beginning: the gaming industry.” (UIE Brain Sparks)

Design Trends across Decades

“Joining Karel on this episode are Keith Instone (Information Architecture Lead, IBM CIO’s Office, IBM.com), Eliane Tozman (User Interface Designer, IBM Media Design Studio), Ben Sykes (UX Design Strategy Consultant at Interactoid), and Shawn O’Keefe (Interactive Festival Producer and Web Developer at SXSW. The panel discusses recent design related news from the last month or two, the biggest user experience design innovations of the last decade, and predictions about what the next decade holds in store.” (UXDEsignCast)

Make It So: Learning From SciFi Interfaces by Nathan Shedroff and Chris Noessel

“Make It So explores how science fiction and interface design relate to each other. The authors have developed a model that traces lines of influence between the two, and use this as a scaffold to investigate how the depiction of technologies evolve over time, how fictional interfaces influence those in the real world, and what lessons interface designers can learn through this process. This investigation of science fiction television shows and movies has yielded practical lessons that apply to online, social, mobile, and other media interfaces.” (Nathan Shedroff and Chris Noessel – Huffduffer)