Disclosure: I work at Informaat (The Netherlands) ~ “This three-part article is about a new technique in design projects for citizen-centred government services: the ‘dialogue’. We will introduce dialogues to the service design community and share our lessons learned in using this technique. We also want to explore how dialogues create a shared understanding and commitment among designers and internal stakeholders.”
Introducing dialogues: A technique for delivering better government services
An three-part article we wrote for the Touchpoint 5.2 issue from the Service Design Network.