Scenario-based design

Too bad they don’t know of John Carroll’s book.

“Before creating the scenarios there was not a clear idea of what the product had to do and how it fit the life of the customers. The scenarios made the product and the user interacting with it a lot more tangible. The team developed this shared understanding together.”

(Sara Emami a.k.a. @SaraEmamii ~ UNITiD)

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