Environmental communications: How understanding experiences in virtual space can influence the design of experiences in physical space
Digital and physical encounters, the ingredients of compelling human experiences.
“UX professionals are accustomed to thinking about how people interact with digital user interfaces. Whether we’re designing a mobile application or a marketing Web site, it’s in our DNA to consider what would be the optimal experience for people. But digital user interfaces are not the only elements of an experience with which people interact. In services, people may also interact with each other, with processes, with communications, and with physical spaces, and it’s the responsibility of the service designer to understand their needs and create an optimal experience that considers all of these diverse elements. Plus, while the goal of a service designer is to think holistically about how these elements work together in a service experience, each element has its own discreet set of design considerations.”
(Laura Keller ~ UXmatters)
Cross-platform service user experience: A field study and an initial framework (.pdf)
Complexity goes exponential with the IoT design challenge.
(Authors: Minna Wäljas, Katarina Segerstah, Kaisa Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen)
Scaling user interfaces: An information-processing approach to multi-device design
It’s the omni-channel design again.
“Designing for all screen sizes must consider the capacity of the human–device communication channel, which depends on users’ memory, device portability, and screen size.”
(Raluca Budiu a.k.a. @rbudiu ~ Nielsen Norman Group)
Seamlessness in the cross-channel user experience
xChannel, one of the many challenges for experience design teams.
“A seamless user experience, regardless of channel or device, is one of the 4 requirements for a usable cross-channel experience. Companies and organizations that allow users to switch channels while completing tasks have a competitive advantage.”
(Janelle Estes ~ Nielsen Norman Group)
There is no spoon: The construct of channels
Channel, device or touch point. Typical inside-out thinking.
“Channels are completely fluid to the context of our needs. We can define them broadly: digital channel versus phone channel. Or we can zoom in and define them more narrowly: mobile channel versus desktop web channel. Or more narrowly still: native app versus mobile web. The purpose of defining channels largely depends on the context in which they are being discussed – at what detail do you need to define a particular channel to support the experience? You’ll typically define them more broadly at the organizational level, and then more narrowly as you move down to the strategic and then tactical level.”
(Chris Risdon a.k.a. @ChrisRisdon ~ Adaptive Path)
Making Sense of the Cross Channel Experience
Designing the white spaces, loud silences and waiting moments.
“The intention of this article has been to highlight some of our thoughts on creating pervasive information architectures. Our goal has always been to try to develop a practical framework that can be used early on in a design process to help us visualise the information space that we are so commonly being asked to design for nowadays.”
(Jon Fisher a.k.a. @ergonjon ~ Humanizing Technology Blog) ~ courtesy of petermorville