Service design: An introduction to a holistic assessment methodology of library services
LUX, the Library User Experience. Cell division in the field.
“This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient.”
(Joe Marquez and Annie Downey ~ Weave Volume 1 Issue 2) ★
Libraries: A canvas for creating meaningful user experience
Love the title of ‘User Experience Librarian’. Information architecture meet UX for real.
“UX in libraries needs to be a completely immersive experience. We make sure our shelves are full of items patrons want and need. The surroundings are designed to be home-like with fireplaces, couches, power outlets, lamps, and meeting rooms. Across the country, libraries are thus transforming themselves from book warehouses to places where people want to come and hang out.”
(Amanda L. Goodman a.k.a. @alagoodman ~ UX Magazine)