Usability testing is undermining UX design

Usability being a characteristic of a product in use. UX being a mental state of a person with a product in and after use.

“I’m a big fan of usability testing. It’s a useful tool, and one that all UX designers should have in their toolbox. But we need to see usability testing in a broader context and consider its strengths and limitations.”

(Peter Hornsby ~ UXmatters)

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